The phrase “Generation Z are staring at you as customers” refers to the phenomenon known as the “Gen Z stare,” a blank, unresponsive gaze that some customers from Generation Z may exhibit in service interactions.
Observational reports from frontline service employees have described experiencing this kind of nonverbal communication when interacting with customers.
Some parents may be occupied with work or may face challenges in educating their Gen Z children. As a result, there are perceptions that Gen Z may lack certain work-related skills, such as work ethic, critical thinking, and problem-solving.
According to some accounts, in 2014, a significant percentage of Gen Z faced job terminations. Based on these perceptions, some employers might hesitate to consider Gen Z candidates.
